You describe the outage
Provide the business address, scale of the problem, when it began and whether network equipment is accessible.
For businesses and organisations only · Warsaw
Business network outage - on-site diagnostics in Warsaw
We check the cable, LAN outlet, router, switch and Wi‑Fi in sequence to identify the source of the outage. We confirm the possible visit time before accepting the request.
- Warsaw and agreed nearby areas
- Initial diagnostic scope confirmed before the visit
- Further work only after price approval
Diagnosis first, then a decision
Describe the symptoms and location. We confirm whether and when we can attend, and begin any additional work only after agreeing its scope and terms.
Outcome
What the organisation receives
- Identification of the failed element or a narrower set of possible causes
- Restored operation when the repair fits the agreed scope
- A price for further work presented before it begins
Signals
When to describe the task
- The business has lost internet access or access to some network resources
- One workstation or an entire part of the office cannot connect over LAN
- The router or switch no longer passes traffic as it did before
- Business Wi‑Fi has disappeared, disconnects devices or works only in part of the premises
In scope
Agreed for delivery
- Collection of symptoms and changes that preceded the outage
- Testing of the agreed cables, outlets, ports, router, switch and Wi‑Fi
- Basic correction of connections or configuration possible during diagnosis
Out of scope
Requires separate agreement
- Devices and services that do not belong to the requesting organisation
- Work or materials beyond diagnosis without separate approval
- A repair guarantee before the cause and infrastructure condition are known
Documentation
What remains after the work
- A short record describing the detected cause and work performed
- The connection test result after the agreed work
- Further recommendations if a complete repair requires a separate scope
The service covers only infrastructure owned by the business or organisation.
If the problem is intermittent but the network currently works, choose planned business network diagnostics.
Request process
What happens after you submit the form
A short description helps us bring the right tools and avoid losing time on site.
We agree the visit and diagnostic scope
We confirm that the task fits the B2B offer and when diagnostics may begin.
We test from the connection to the workstation
We check the agreed elements, document the result and present any further work.
Enquiry
Report a business network outage
Provide the business address, number of workstations without a connection and the symptoms. We will use this to confirm the visit and initial diagnostic scope.