We establish the starting point
We inventory the agreed devices, services, access arrangements and known problems.
For businesses and organisations only · Warsaw
Managed IT and outsourced support for Warsaw businesses
We take ownership of agreed recurring infrastructure tasks. This service is for an ongoing relationship, not a one-off urgent outage.
- Ongoing support for small organisations
- Responsibility agreed before support begins
- Projects and purchases handled separately
This is not the urgent-response page
If the business network is down now, use the network outage request. Here we agree the ongoing support model, request scope and responsibility for the environment.
Outcome
What the organisation receives
- An inventory of devices and important dependencies
- An agreed scope of ongoing support
- A clear list of matters requiring a separate project
Signals
When to describe the task
- No single owner for the network and workstations
- Configuration knowledge remains with individual employees
- Changes are made without current documentation
- Recurring requests have no owner or agreed handling process
In scope
Agreed for delivery
- Inventory of the agreed part of the infrastructure
- Organisation of administrative access and documentation
- Handling agreed requests concerning the business environment
- Periodic review of priorities and tasks requiring a separate project
Out of scope
Requires separate agreement
- Support for employees’ private devices and accounts
- Purchases, licences and project work outside the agreed scope
- An urgent visit or response time unless included in the support terms
Documentation
What remains after the work
- An agreed register of supported elements
- A list of recommendations, priorities and next decisions
- An agreed request channel and division of responsibilities
The full scope, availability and billing model are confirmed individually before support begins.
Starting support
From inventory to an ongoing scope
We divide responsibilities
We define which requests belong to ongoing support and which require a separate project.
We start the agreed model
We confirm the contact channel, priority rules, documentation and billing method.
Enquiry
Managed IT for business
Describe the number of workstations, main infrastructure components and tasks that should be included in ongoing support.